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FAQ

What Covid -19 Safety protocols have you put in place?

We have implemented every health and safety measure recommended by the CDC, as well as additional safeguards, to promote a safe and productive environment in our distribution centers. This includes contactless temperature checks for distribution center employees before they begin working and spacing out team members. These health and safety precautions result in fewer people than usual processing orders at one time. With that in mind, we appreciate our customer’s continued patience if they experience a delay in their shipment. Our teams are working as quickly and safely as possible to get orders out.

 

Can I cancel my order?

Unfortunately, we are not able to cancel an order once it has been placed. 

 

I put the wrong address on my order; what should I do?

Please be careful when entering your shipping address; Tiiffy.com will not be responsible for orders sent to the incorrect delivery address provided by the customer.

 

Do you offer returns?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Tiiffy.com reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrived damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation e-mail. 

 

Do you offer exchanges?

Unfortunately, we are unable to process exchanges at this time. 

My items arrived damaged, what should I do?

Be sure to get in touch with us immediately, within 48 hours of receiving the order, at info@tiiffy.com. 

Please provide us with your order number and multiple photos of the damaged product/s.

 

What forms of payment do you accept?

We accept online payments through Visa, Mastercard, American Express, and PayPal.

How do I subscribe to e-mails or cancel my existing e-mail subscription?

You can easily subscribe to e-mails by visiting Tiiffy.com and using the sign-up form located in the footer on the bottom of the page. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the e-mail.

 

Do I have to set up an account to place an order?

No. You do not have to have an account to place an order.

How can I contact your customer service team?

Please e-mail us at info@tiiffy.com

 

I e-mailed your customer service team. When should I expect a response?

We will respond to all e-mails as soon as possible.

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